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Frequently Asked Questions

Most Common Questions

What materials are used in the Juno mattress?

The 2-inch comfort layer is made of cooling gel-infused foam while the 6-inch bottom layer is made of durable support foam. Juno’s Great Canadian soft-knit cover uses both polyester and viscose in its iconic design.

How does the 120-Night Sleep Trial work?

The 120-night sleep trial is the satisfaction guarantee that comes with every Juno mattress. We’ll give you 120 nights to sleep on your new Juno so that you can make sure that it’s the perfect fit for you.

If after 30 days your mattress just isn’t working for you, you can reach out to us and request a return. We’ll arrange to have the mattress picked up from your home and sent either to a community organization in your area or a local recycling facility. Then, we’ll give you a full refund once we’ve confirmed the mattress has been removed. Please be aware that refunds may take a few days to show up on your credit card.

How much do I pay for shipping?

Shipping is free to 99% of Canadian addresses. There may be a shipping cost for some remote locations. If you’re unsure about whether your location is subject to a remote shipping fee, feel free to either contact our customer care team or complete the first few stages of the checkout process.

What kind of foundation or base should I use?

Juno works with the following bases: platform beds, adjustable bed frames (like Podium), slatted beds, boxsprings, and other box foundations. If you are using a slatted foundation with a queen or king-size Juno, it will need to have a centre support beam of at least 2 inches. You may not use a foundation made of wired metal with your Juno.

If you do not want to use a foundation, the mattress can be placed directly on the floor provided that the floor isn’t prone to moisture buildup, such as a concrete floor in a basement.

Please take care when making your decision because the wrong foundation may both void your mattress warranty and affect the lifespan of your Juno.

The Juno Mattress

What does Juno feel like?

Juno is a medium-firm mattress. This level of firmness will help support your body while still giving you a touch of cushioned comfort for pressure-point relief. This makes Juno a fantastic mattress for all sleeping styles.

What are Juno’s dimensions and weights?

All Juno mattresses are shipped in 44” x 15” x 15” boxes.

Out of the box, Juno’s dimensions and weights are as follows:

Twin: 74.5” x 38” x 8”; 30 lbs
Twin XL: 79.5” x 38” x 8”; 30 lbs
Double/Full: 74.5” x 52.5” x 8”; 43 lbs
Queen: 79.5” x 60” x 8”; 49 lbs
King: 79.5” x 75.5” x 8”; 64 lbs
California King: 83.5” x 71.5” x 8”; 64 lbs

Is there any off-gassing with Juno?

All of Juno’s foams are made to the highest of standards and are CertiPUR-US® certified. They do not have an impact on air quality, nor do they contain any harmful chemicals. Any faint smells or odours you may notice should dissipate within the first few days with proper ventilation.

Is there an adjustment period?

Though most people will love their mattress from the first night, it is common for some sleepers to take a few weeks to get used to the feel of a new mattress. This is normal. Stick with it!

How often should the mattress be rotated?

We recommend you rotate your mattress every 3 months. Do not flip the mattress.

Do I ever need to flip my mattress?

Though the Juno mattress should be rotated every 3 months to ensure even wear, you should not flip the mattress. Juno’s layers are set in a deliberate order to create the desired firmness, support, and motion-isolating qualities advertised on this website.

I have a latex allergy. Can I still buy a Juno?

Yes! We do not use latex in any of our products.

How do I keep my Juno clean?

Juno’s Great Canadian Knit Cover can be spot-cleaned whenever needed. You can unzip and remove the mattress cover for easier access.

Can I use Juno with an adjustable bed frame?

Yes, Juno is approved for use with non-medical adjustable bed frames such as Podium.

Ordering & Delivery

How long will it take before my Juno arrives?

It generally takes us between 1-3 business days to process your order. Please allow an additional 2 to 5 business days for your mattress to arrive.

Remember: Your Juno is made to order, ensuring your new mattress arrives in the best possible condition and stands the test of time.

I’m moving soon. When should I place my order?

Juno orders normally take between 1-3 business days for us to process followed by another 2 to 5 business days for shipping. If you need a more precise estimate for your region, please contact our customer care team.

What do I do if my mattress arrives damaged?

Due to the transit process, it’s not unusual for mattress boxes to arrive showing signs of wear and tear. This does not necessarily mean that your actual mattress has been damaged. In the event that the Juno mattress itself is damaged upon arrival, please contact our customer care team immediately.

Can I accept my delivery without being home?

Many of our customers are able to take advantage of the delivery-while-away option, a choice where the mattress is left by the front door. Unfortunately, not all buyers are able to have their package delivered to them this way. If you’re not sure whether your address is eligible for this option, please contact our customer care team or complete the first few stages of the checkout process.

What should I expect on delivery day?

It’s the day you’ve been waiting for! Your new Juno products are on their way and will be delivered to your building today. The drivers will leave your package(s) right at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience. Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Juno products up flights of stairs or to your bedroom nor will they be able to unbox your package(s) for you.

Returns

Are returns free?

Yes. Returns are free within the 120-night trial period. Because there is often an adjustment period with any new mattress, returns are only eligible starting from 30 days after delivery. Please see our Return Policy for complete terms.

How do I initiate a return?

Contact us between nights 30 and 120 of your sleep trial. We will arrange for the mattress to be collected by one of our local partners. Once the mattress has been removed, we will issue a refund. To get started, simply log into your account or email our support team with your order number in the subject line. We will respond promptly.

How long does it take to get a refund?

Refunds are generally processed within 1 to 2 business days. It may take several business days after your refund is processed for it to appear in your banking records or credit card statements. Please note that we are only able to refund to the original source of payment.

What happens to my mattress when I return it?

We don’t ever sell or stock returned mattresses. Instead, we do our best to donate used mattresses to those in need. If we are unable to donate your returned mattress, we will have one of our recycling partners come and pick it up. (Yes, every part of the Juno is recyclable!)

Can't find the answer to your question? Contact us and we will be happy to help.

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