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Frequently Asked Questions

COVID-19 (Coronavirus) Response

At Juno by GoodMorning.com, the health and safety of our customers and staff is our top priority. Please read our FAQs below to learn more about the steps we’re taking to ensure that you and your items are protected. Over the coming months, we will continue to keep an open and transparent line of communication with you.

Our online shop continues to remain open 24/7. During this time, we hope to connect with you even more — call us at 1-855-237-9370; email us at support@goodmorning.com; or chat with our Customer Service team by clicking on the grey box on the bottom right corner of the screen. We also hope you’ll continue to share your good mornings with us on Instagram, Facebook, and Twitter @GoodMorning.

A good night’s sleep is more important than ever.

What is GoodMorning.com doing to ensure proper health and safety standards are met during this time?

At our head office and manufacturing facilities across Canada, we have instituted increased hand-washing and wipe-down procedures and implemented work-from-home policies where possible. We are following recommendations as they are issued by the Canadian Government.

As for production, minimal contact is involved in the manufacturing process. Our mattresses are machine-packed in airtight, vacuum-sealed plastic prior to shipping, and contactless delivery is standard. We hope your in-home, 120-night Sleep Trial gives you a safe space to decide on whether your new mattress meets your needs.

Will I experience shipping delays during this time?

Due to COVID-19, you may experience delays in shipping and delivery. We’ll work diligently to keep shipping timelines updated on our website, and you’ll be notified as soon as your mattress ships. You can also monitor updates from FedEx as they happen here .

We ask for your patience and understanding as we work together to deliver the best experience we can under these extraordinary circumstances.

Are there any risks associated with accepting deliveries to my home?

Contactless delivery is standard for GoodMorning.com. Our FedEx delivery partner has also announced a Safety Above All policy, and will not be requesting signatures for deliveries made in Canada for the foreseeable future.

As announced by the World Health Organization , the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

Will I experience customer service delays during this time?

As efforts to contain COVID-19 continue, we will follow recommendations from Alberta Health Services and the Government of Canada by closing our head office and working remotely.

Response times should not be interrupted; however, should you experience delays, please rest assured that our Customer Service team knows how important it is for you to get a good night’s sleep. We are taking extra special care to serve you during this unique and challenging time.

Reach out to us by calling 1-855-237-9370 , emailing support@goodmorning.com , or finding us on social media @GoodMorning.

Will I be able to return my mattress during this time?

To help protect everyone in light of COVID-19, some of our pickup partners have temporarily suspended service. Others have been instructed to adopt social distancing and are no longer permitted to go inside customers’ homes to complete mattress pickups; instead, they kindly request that you leave your mattress outside your door for scheduled pickups until further notice.

To find out if there is an available pickup partner in your area to complete your return, please contact our Customer Service team by calling 1-855-237-9370 or emailing support@goodmorning.com

We will be honouring in-trial requests for a mattress pickup in a timely manner as soon as we are permitted. We ask for your patience and understanding during this time and look forward to serving you in the future.

Most Common Questions

What materials are used in the Juno mattress?

The 2-inch comfort layer is made of cooling gel-infused foam while the 6-inch bottom layer is made of durable support foam. Juno’s soft-knit cover uses both polyester and viscose in its iconic design.

How does the 120-Night Sleep Trial work?

The 120-night sleep trial is the satisfaction guarantee that comes with every Juno mattress. We’ll give you 120 nights to sleep on your new Juno so that you can make sure that it’s the perfect fit for you.

If after 30 days your mattress just isn’t working for you, you can reach out to us and request a return. We’ll arrange to have the mattress picked up from your home and sent either to a community organization in your area or a local recycling facility. Then, we’ll give you a full refund once we’ve confirmed the mattress has been removed. Please be aware that refunds may take a few days to show up on your credit card.

How much do I pay for shipping?

Shipping is free to 99% of Canadian addresses. There may be a shipping cost for some remote locations. If you’re unsure about whether your location is subject to a remote shipping fee, feel free to either contact our customer care team or complete the first few stages of the checkout process.

What kind of foundation or base should I use?

Juno works with the following bases:

  • The Juno foundation
  • Platform beds
  • Adjustable bed frames
  • Slatted bed frames
  • Box springs
  • Other box foundations

If you are using a slatted foundation with a queen- or king-size Juno, it will need to have a centre support beam of at least 2 inches. Do not use a foundation made of wired metal, which could damage your Juno.

If you do not want to use a foundation, the mattress can be placed directly on the floor provided that the floor is not prone to moisture buildup, such as a concrete floor in a basement.

Do you offer financing?

Yes. Interest-free financing is an option at checkout.

Please note: There is a processing fee of up to $100 should you choose to finance through PayBright.

The Juno Mattress

What does Juno feel like?

Juno is a medium-firm mattress. This level of firmness will help support your body while still giving you a touch of cushioned comfort for pressure-point relief. This makes Juno a fantastic mattress for all sleeping styles.

What are Juno’s dimensions and weights?

All Juno mattresses are shipped in 44” x 15” x 15” boxes.

Out of the box, Juno’s dimensions and weights are as follows:

Twin: 74.5” x 38” x 8”; 30 lbs
Twin XL: 79.5” x 38” x 8”; 30 lbs
Double/Full: 74.5” x 52.5” x 8”; 43 lbs
Queen: 79.5” x 60” x 8”; 49 lbs
King: 79.5” x 75.5” x 8”; 64 lbs
California King: 83.5” x 71.5” x 8”; 64 lbs

Is there any off-gassing with Juno?

All of Juno’s foams are made to the highest of standards and are CertiPUR-US® certified. They do not have an impact on air quality, nor do they contain any harmful chemicals. Any faint smells or odours you may notice should dissipate within the first few days with proper ventilation.

Is there an adjustment period?

Though most people will love their mattress from the first night, it is common for some sleepers to take a few weeks to get used to the feel of a new mattress. This is normal. Stick with it!

How often should the mattress be rotated?

We recommend you rotate your mattress every 3 months. Do not flip the mattress.

Do I ever need to flip my mattress?

Though the Juno mattress should be rotated every 3 months to ensure even wear, you should not flip the mattress. Juno’s layers are set in a deliberate order to create the desired firmness, support, and motion-isolating qualities advertised on this website.

I have a latex allergy. Can I still buy a Juno?

Yes! We do not use latex in any of our products.

How do I keep my Juno clean?

Juno’s knit cover can be spot-cleaned whenever needed. You can unzip and remove the mattress cover for easier access.

Can I use Juno with an adjustable bed frame?

Yes, Juno is approved for use with non-medical adjustable bed frames, such as Podium.

Ordering & Delivery

How long will it take before my Juno arrives?

Juno mattresses are made to order and production time is, depending on mattress size, up to 15 business days (excluding weekends and holidays) from order confirmation or the completion of any secondary verifications or holds.

I’m moving soon. When should I place my order?

Juno mattresses are made to order and production time is, depending on mattress size, up to 15 business days (excluding weekends and holidays) from order confirmation or the completion of any secondary verifications or holds. If you need a more precise estimate for your region, please contact our customer care team.

What do I do if my mattress arrives damaged?

Due to the transit process, it’s not unusual for mattress boxes to arrive showing signs of wear and tear. This does not necessarily mean that your actual mattress has been damaged. In the event that the Juno mattress itself is damaged upon arrival, please contact our customer care team immediately.

Can I accept my delivery without being home?

Many of our customers are able to take advantage of the delivery-while-away option, a choice where the mattress is left by the front door. Unfortunately, not all buyers are able to have their package delivered to them this way. If you’re not sure whether your address is eligible for this option, please contact our customer care team or complete the first few stages of the checkout process.

What should I expect on delivery day?

On delivery day, the driver will leave your package(s) at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience.

Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Juno products up flights of stairs or to your bedroom, nor will they be able to unbox your package(s) for you.

Returns

Are returns free?

Mattresses

Yes. Returns are free within the first 120 nights after the mattress is delivered. Because there is often an adjustment period with any new mattress, returns are only eligible starting from 30 days after delivery. Please see our Return Policy for complete terms.

All Other Products

These items are subject to product-specific return fees as outlined in our General Return Policy. Unopened accessories can be returned within the timeframe listed in this policy. Once their packaging has been opened, returns are not available for mattress protectors, foundations, or adjustable beds.

How do I initiate a return?

Simply log into your account or email our support team with your order number in the subject line. All eligible returns must be requested within the timelines listed in our General Return Policy.

How long does it take to get a refund?

Refunds are generally processed within 1 to 2 business days. It may take several business days after your refund is processed for it to appear in your banking records or credit card statements. Please note that we are only able to refund to the original source of payment.

What happens to my mattress when I return it?

We don’t ever sell or stock returned mattresses. Instead, we do our best to donate used mattresses to those in need. If we are unable to donate your returned mattress, we will have one of our recycling partners come and pick it up. (Yes, every part of the Juno is recyclable!)

Can't find the answer to your question? Contact us and we will be happy to help.

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